Last updated: September 26, 2026
Cultgaiamalls offers a limited warranty on eligible products. This policy explains what is covered, what is not covered, how long coverage lasts, and how to make a claim. Please read it together with our Return & Refund Policy, which handles change-of-mind returns and defective items within the return window.
1. Warranty Coverage
We warrant that eligible products will be free from defects in materials and workmanship under normal use for a period of 30 calendar days from the date of delivery.
This warranty applies only to products purchased directly from cultgaiamalls.com. It does not apply to products bought from third-party sellers or resellers.
2. What Is Covered
The warranty covers:
- Manufacturing defects in stitching, seams, hardware, clasps, zippers, and closures
- Material defects that appear under normal use, such as fabric tears at seams not caused by misuse
- Color fastness issues that appear after normal wear and care according to the product’s care instructions
Coverage applies only when the item has been used and cared for according to the instructions provided with the product.
3. What Is Not Covered
The warranty does not cover:
- Normal wear and tear, including fading, pilling, or stretching over time
- Damage caused by misuse, accident, negligence, or improper care
- Damage from washing, drying, ironing, or cleaning contrary to the product’s care instructions
- Alterations, repairs, or modifications made by anyone other than Cultgaiamalls
- Items marked as final sale or non-returnable at the time of purchase
- Cosmetic issues that do not affect function and were disclosed on the product page
4. Warranty Period
| Purchase Type | Warranty Period | Start Date |
|---|---|---|
| Standard products | 30 calendar days | Date of delivery |
| Defective on arrival | 30 calendar days | Date of delivery |
The warranty period begins on the delivery date confirmed by the carrier’s tracking record.
5. How to Make a Warranty Claim
- Email info@cultgaiamalls.com with the subject line “Warranty Claim” and your order number.
- Include a clear description of the defect and photos showing the issue.
- Our team will review your claim and respond within 1–2 business days.
- If the claim is approved, we will provide a prepaid return label and instructions.
- Once we receive and inspect the item, we will repair, replace, or refund it, at our discretion, within 1–2 business days of receiving the return.
- If a refund is issued, it will appear on your original payment method within 7–10 business days.
Customers do not pay shipping costs for approved warranty claims. We cover return shipping in these cases.
6. Remedy Options
For approved warranty claims, we will choose one of the following remedies:
- Repair the item if the defect can be corrected
- Replace the item with the same product if available
- Refund the purchase price to the original payment method if repair or replacement is not possible
We do not offer cash compensation beyond the purchase price.
7. Relationship to Return Policy
If you are within the 30-calendar-day return window and the item is defective, you may use either the Return & Refund Policy or this Warranty Policy. The Return & Refund Policy allows free returns for defective items and follows the same refund timing. The Warranty Policy applies after the return window has closed but within the warranty period, and covers defects that appear later under normal use.
The two policies do not conflict. They cover different situations. When both could apply, you may choose the one that fits your situation best.
8. Limitation of Liability
This warranty is the sole and exclusive warranty offered by Cultgaiamalls. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Our total liability under this warranty is limited to the amount you paid for the product.
9. Contact
Cultgaiamalls
446 Longstreet Road, Sanford, NC 27330, United States
Email: info@cultgaiamalls.com
Phone: +1 919-708-2009
Hours: Monday – Friday, 9:00 AM – 6:00 PM ET